Privacy Policy

This policy describes how Twinfold handles information you provide in correspondence and outlines your rights to access and correct personal information.

Information we collect and why

If you email us, we receive your email address and the information you include. We use it to answer your enquiry, investigate a correction or handle a privacy request. Sending a general enquiry is voluntary. Please leave out passwords, identification documents and gambling account details.

Information from other sources

If we collect personal information indirectly, we take reasonable steps to give the notice required by the Privacy Act 2020, unless an exception applies. Privacy Commissioner guidance on indirect collection

Who receives information

We may disclose information when required or permitted by law.

Security and retention

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. We keep it only as long as needed for the purpose for which we may lawfully use it.

Access and correction

You can ask for a copy of personal information we hold about you or ask us to correct it. We may need to verify your identity. If we decline a correction request, you may ask us to attach a statement of the correction sought. New Zealand privacy principles

Complaints and policy updates

You can contact the Office of the Privacy Commissioner about a privacy concern. We will post any changes to this policy on this page. Office of the Privacy Commissioner complaints guidance