Responsible Gambling

Free support is available 24/7. If gambling is worrying you, call the Gambling Helpline on 0800 654 655 or free-text 8006. You can also get confidential support if you are concerned about someone else’s gambling. Gambling Helpline

Know when to pause

Online casino gambling is for adults aged 18 and over. If you choose to gamble, decide how much time and money you can afford to spend and set those limits in advance. Chasing losses, hiding spending or using money needed for bills can be signs that it is time to stop and ask for support. Safer Gambling Aotearoa

Take a break or self-exclude

Look for time-outs or self-exclusion in the site’s safer gambling or account settings. If you cannot find the option, ask the operator’s support team how to request it. If you have accounts with more than one brand, ask which accounts the exclusion covers. A gambling harm counsellor can help you work through the options. Safer Gambling Aotearoa’s online gambling guidance

Put barriers in place

Gambling-blocking software can make gambling sites harder to access. You can also ask your bank whether it offers a gambling transaction block and which payments it covers. A counsellor can help you choose steps that fit your circumstances. Safer Gambling Aotearoa’s practical tools

Support for friends and whānau

If you are worried about someone, choose a quiet time to talk about what you have noticed and how it is affecting you. You can get support for yourself, even if the person you are worried about is not ready to talk. Safer Gambling Aotearoa lists free counselling and support services across New Zealand. What to expect from a support service